Road2Asia (Pty) Ltd – Refund Policy

Introduction

Road2Asia (Pty) Ltd (“Road2Asia”, “we”, “our”) respects your commitment to use our services, therefore we always prevent refund scenarios to minimize our own as well as your adiministration.

We will only issue refunds (90% of total quote paid) if:

1. We cannot fulfill the requested service on time after evaluating the merit of the case.
2. If you “the client” requests to cancel your order before any documents started processing or any payment has been made to a authority involved in the process.

We will NOT issue refunds if:

1. Documents or Visas was delayed by third party authorities beyond our control.
2. If you “the client” requests to cancel your order after the documents started processing or a payment has been made to a authority involved in the process.

Refunds that are approved by our finance department will only be completed on the 24th of every month.

Effective Date

This Refund Policy is effective as of 07 January 2026 and replaces any previous versions.